Contact Us

Want to reach the Casino Not On Gamstop team? This page explains what we can help with, what to include in your message and where to go for problems we can't solve. We are an independent review site. We don't run any casino, so we can't see or change your account with any of them.

Last checked: 29 September 2026.

What we can help with

• Corrections: a bonus term, payment method or feature on our pages looks out of date or wrong.
• Questions about our reviews: how we assess wagering requirements, payments, withdrawal terms or game ranges, including slots.
• Feedback: topics you would like explained, or parts of a guide that were unclear.
• Broken links or page errors: anything that doesn't load or points to the wrong place.
• Commercial or editorial queries: questions about how the site works. Our About Us page sets out who we are and our approach.

What we can't do

We can't resolve a dispute with a casino, release a delayed withdrawal, reopen a closed account or pass judgement on a bonus decision. We also can't guarantee that any payout, promotion or feature will work as advertised. Offers change often, so always read the current terms on the operator's own site.

How to write a useful message

1. Say which page or casino you mean, for example a listed operator such as Betmica, Kikibet or Betninja.
2. Quote the exact wording you think is wrong, and say where you saw it.
3. Include the date you checked. Terms can change from one week to the next.
4. Attach a screenshot if you can, but leave out passwords, card numbers and identity documents.

Please never send us financial details or ID. We will never need them.

If you have a problem with a casino

Work through these steps in order:

1. Contact the casino's customer support in writing, through live chat or email, so you keep a record. Note dates, amounts and any reference numbers.
2. Use its formal complaints procedure if support doesn't fix it. Check the casino's terms for the process and time limits.
3. Check who licenses the operator. Many sites in our reviews hold overseas licences, not a UK Gambling Commission licence. That means UK complaint routes and protections may not apply, and an alternative dispute service may be your only option.

Common causes of withdrawal disputes include incomplete identity verification, source-of-funds checks, exceeding a bonus cashout limit or breaking a maximum bet rule. Reading the terms before you deposit is the best way to avoid them. Our Terms and Conditions explain how you may use this site.

Gambling support and GAMSTOP

If gambling is causing you harm, you can get free, confidential help at any time. GamCare runs the National Gambling Helpline on 0808 8020 133. BeGambleAware also offers advice. For self-exclusion from UK-licensed operators, GAMSTOP is the national scheme. Sites that are not on GAMSTOP don't take part in it. If you have excluded yourself, think carefully before looking elsewhere. Blocking software and deposit or loss limits can also help. Our Responsible Gambling page has more detail.

Gambling is for adults aged 18 and over. It should never be treated as income or as a way out of money worries.

Before you write: check our guides first

Your question may already be answered. Our main guide, Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed, covers bonuses, wagering, payments and how we rate sites. Our ratings are editorial. They are not customer review scores, and commission does not buy a higher position.

What to expect after you get in touch

We read every message about accuracy and aim to correct verified errors promptly. We can't promise a reply time or reply to every general enquiry. If we change a page because of your message, we update the page's date.